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Frequently asked questions about IPTV

Answers to the most common IPTV questions: is it legal, how much internet you need, how many devices, does it work abroad and what to do when it buffers.

Updated: 2 min read

In short

  • On this page you will find short answers to the most common questions about IPTV.
  • Each answer links to a more detailed article.
  • If you cannot find an answer here, write to us on the contact page.

Detailed guides by topic

The basicsWhat IPTV is and how programmes reach your screen.Law and regulationLegal and illegal IPTV, copyright, subscriber rights.Internet and picture qualityBandwidth, Wi‑Fi, buffering and resolution.DevicesSmart TV, phone, tablet and media player.

Frequently asked questions

Is IPTV legal?

IPTV as a technology is entirely legal. A service that distributes channels without the rights holders' permission, however, is infringing. Warning signs: legal or illegal IPTV.

How much internet do I need for IPTV?

Roughly 5–8 Mbit/s is recommended for one HD stream and 15–25 Mbit/s for one 4K stream; with several simultaneous streams these add up. Detailed table: bandwidth for IPTV.

How many devices can I watch on at the same time?

This is set by the provider's package. You can usually register several devices, but the number of simultaneous streams may be limited. Details: multiple devices, one subscription.

Can I use my subscription abroad?

During a temporary stay within the EU, paid online content services can generally be used as at home under the EU portability regulation. Details: watching TV abroad.

Why does the picture buffer?

The most common causes are a weak Wi‑Fi signal, an overloaded network or an outdated app. Step by step: troubleshooting guide.

Do I need a set-top box?

Not necessarily. On a Smart TV, phone or tablet the app is enough. For an older TV, a media player or set-top box is the solution.

How much data does an hour of TV use?

As a rough guide, 1–2 GB per hour in SD, 2–4 GB in HD and 7–12 GB in 4K. Details: data usage.

How do I connect my TV to my account?

With Streamy, the TV shows a six-digit code and a QR code, which you enter in your account. Step by step: activating a device with a code.

Can I cancel my subscription at any time?

With an open-ended contract, usually yes, with the notice period set out in the terms and conditions. Fixed-term or promotional contracts may have different rules. Details: contracts, minimum terms and cancellation.

How can I protect children from content not meant for them?

Use a separate kids' profile and PIN-protected parental controls, and pay attention to age-rating labels. Details: age ratings and child protection.

Related articles

The basicsWhat is IPTV? Internet television explained simplyWhat IPTV is, how it differs from traditional TV and what you need to watch it. A plain-language introduction to Internet Protocol Television.4 min readLaw and regulationLegal or illegal IPTV? How to tell the differenceWarning signs that reveal an infringing IPTV service, plus a checklist you can use to make sure a provider is trustworthy before you subscribe.4 min readInternet and picture qualityHow much internet do you need for IPTV? Bandwidth tableHow many Mbit/s you need for SD, HD and 4K TV, how to calculate for several TVs, and how to measure whether your connection is fast enough – with a simple table.3 min read

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