Personal

Direct-to-customer service

Personal shows how we deliver TV and internet services directly to subscribers, with simple packages, stable access and a home-first viewing experience.

Direct relationship with the customer

We deliver our services straight to households, covering package selection, subscription, usage and the everyday customer experience.

Premium TV packagesStable internetTransparent pricingBuilt for home use

How it works

How the service reaches the end customer

Personal follows the direct-to-customer model from package and access through to the everyday service experience.

Simple package selection

The service starts with clear TV and internet offers that customers can understand without friction.

Built for home use

The interface, playback and daily usage model are all designed around household viewing and everyday connectivity.

Direct subscriber experience

The relationship stays directly with the end user, from access and subscription through daily service usage.

<3s

live latency

4 apps

TV, iOS, Android, web

99.95%

uptime target