Privacy Policy

1) Who is the data controller?

• • Name: Stream Technology Kft.
• • Registered office: 1077 Budapest, Izabella utca 10. Fsz. 2. ajtó
• • Company registration / Tax number: 01-09-438546 / 32709117-2-42
• • Representative: Procz Tamás
• • Email: info@streamtechnology.hu
• • Phone: +36 31 2002690

2) What data do we process and for what purpose / legal basis?

2.1 Website visits and cookies

• • Data categories: IP address, device and browser data, visit timestamps, page views, cookie identifier; optionally analytics and advertising identifiers.
• • Purposes: website operation (necessary cookies), statistics / analytics, performance, marketing.
• • Legal basis: necessary / functional cookies under GDPR Article 6(1)(f), analytics / marketing cookies under GDPR Article 6(1)(a).
• • Retention: according to the lifetime of the given cookie.

2.2 Contact form and enquiries

• • Data categories: name, e-mail, phone number, message content, timestamp.
• • Purpose: responding and handling enquiries.
• • Legal basis: GDPR Article 6(1)(f) or GDPR Article 6(1)(b).
• • Retention: up to 12 months after case closure, except in case of dispute.

2.3 Newsletter / marketing communication

• • Data categories: name, e-mail, open / click metadata.
• • Purpose: electronic direct marketing.
• • Legal basis: consent under GDPR Article 6(1)(a); unsubscribe at any time.
• • Retention: until withdrawal or 24 months after last activity.

2.4 Subscription / customer relationship

• • Data categories: identification and contact data; subscriber ID; contract, billing and payment data; service usage / traffic log metadata; support tickets, customer communication; device and CPE identifiers; IP / VLAN information.
• • Purpose: service delivery and operation, customer and incident handling, billing, IT security / SLA, abuse prevention, dispute handling and legal obligations.
• • Legal basis: contract performance, legal obligation, legitimate interest.
• • Retention: billing records 8 years; tickets / case handling 1–3 years; logs 6–12 months unless dispute or authority procedure requires longer.
• • Note: we do not request or process special category data.

3) Where do we obtain the data from?

• • Directly from you (forms, contracting, customer portal).
• • From system / network events (logs, CPE).
• • From contracted partners if they perform fee collection or customer management on our behalf.

4) Who do we share the data with?

• • Processors: hosting / cloud providers, customer service / billing / CRM systems, monitoring / SOC partners, courier / invoicing providers, card acquirers.
• • Independent controllers: authorities / courts, accountant, bank.

5) Transfers outside the EEA

Only where there is an appropriate legal basis and adequate safeguards. Information about the safeguards used is available upon request.

6) Automated decision-making and profiling

There is no automated decision-making producing legal or similarly significant effects. Marketing segments may only be created based on consent-based cookies or analytics.

7) Security

We apply technical and organisational measures proportionate to risk, including access control, logging, encryption, network segmentation, backups, vulnerability handling and supplier controls.

8) Your rights

Response deadline: generally 1 month. Request method: by e-mail with the subject “Data protection request”.

• • request access to your data;
• • request rectification, erasure and restriction of processing;
• • object to processing based on legitimate interest;
• • request portability where applicable;
• • withdraw consent.

9) Complaint and remedies

Supervisory authority: Hungarian National Authority for Data Protection and Freedom of Information (NAIH). Judicial remedy may be sought before the competent court.

10) Minors

Our services are not intended for children; data of persons under 16 is processed only with consent from their legal representative.

11) Updates

We may update this notice from time to time. Changes are indicated by updating the “Last updated” date.

Cookie Notice – short version

The website uses cookies and similar technologies. Non-essential cookies are only loaded with consent. Settings can be changed at any time from the cookie bar.