Experience

Apps, accounts and everyday management

Experience shows how the service works in the user’s hands: mobile apps, account management, search, help flows and the interfaces that support everyday use.

User experience and management

This is the layer subscribers actually interact with: apps, settings, access control and the flows tied to account usage.

Mobile appsTV EverywhereSearch and helpAccount management
User layer

Apps and account flows in one layer

Experience focuses on the usage layer of the service: applications, access, search, help and account management.

Mobile applications

The service is not limited to TV, but also works as a mobile experience with quick access and easy navigation.

Account and access

Subscription state, access rights and settings are managed clearly so users always understand their own service.

Everyday management

Search, help, favourites and account flows all belong to the daily layer users work with most often.

TV App

Smart TV experience and on-screen usage

The TV app experience, player, EPG and on-screen subscription handling belong here as part of the full usage layer.

Live EPG grid

Live EPG grid

Full electronic programme guide with real-time thumbnails, channel logos and scrollable time slots across all categories.

LiveEPGMulti-category
Player with channel switcher

Player with channel switcher

Browse all channels without leaving the player. Category filter dropdown overlays for instant navigation while the stream keeps playing.

LiveIn-player EPG
Full-screen video player

Full-screen video player

Distraction-free live playback showing programme info, content rating, "up next" panel and DRM-secured adaptive stream.

DRM securedLow latencyAdaptive
Subscription & account

Subscription & account

Secure on-screen account management: subscription status, validity period, device info and app settings — no phone needed.

SecureSubscription
Mobile App

iOS & Android

The same live TV experience in your pocket — optimised for touch with Chromecast support and a built-in help centre.

Home feed

Home feed

Featured live events, category tabs, channel guide and shows — all in one scrollable view.

LiveEPG
Mobile player

Mobile player

Live stream with inline channel EPG, Chromecast, settings and quality switching.

DRMAdaptive
Search & favourites

Search & favourites

Find channels, shows and guide entries instantly. Pin favourites for one-tap access.

SearchFavourites
Help & FAQ

Help & FAQ

Built-in onboarding guides and FAQ. Users get answers without calling support.

Self-serveGuides
Account management

Subscription & account

Secure on-screen account management: subscription status, validity period, device info and app settings — no phone needed.

Subscription & account

Subscription & account

Secure on-screen account management: subscription status, validity period, device info and app settings — no phone needed.

SecureSubscription